Terms & Conditions

1. General

1.1 PCM Fluid Power (“we”, “us”, “our”) is a company registered in England number 1994994. It’s registered office is Main Building , Wharf Works, Three Bridges Road, Long Buckby Wharf, Northants, NN6 7PP. Our Vat number is GB443751156.
1.2 Any use of the words “you”, “your” or similar expression shall mean the user of the Site.
1.3 Any product ordered from this web site (“Site”) will be subject to this Contract which will be deemed to have been accepted through placing an order for a product / products (“Product”) through this Site.
1.4 Please read this through the Contract carefully prior to placing an order through this Site. We recommend that you print off a copy of the Contract for your reference and for your records.

2. Status

2.1 By placing an order through our Site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

3. Process

3.1 After placing an order you will receive an email from us acknowledging that we have received your order. Please note that this does not confirm that your order has been accepted and all orders are subject to acceptance by us. If there is any reason why we can not accept or fulfil your order we will endeavour to contact you by the end of the working say following that on which you placed your order.
3.2 The Contract will relate only to those Products that we are able to supply. We will not be obliged to supply any other Products which may been part of your order unless we have confirmed with you that this will take place.

4. Consumer Rights

4.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Product in accordance with our refunds policy.
4.2 You must inform us in writing if you wish to cancel the Contract. Product / s should be returned to us immediately, in the same condition in which you received them , and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

5. Availability and Delivery

5.1 Your order will be fulfilled by the delivery date as set out in the Delivery Confirmation.
5.2 Next working day delivery is available on a wide range of products listed providing that the order is placed by 3pm Monday – Friday. Special order products make take longer and you will be advised of this once order has been received and confirmed by us.
5.3 It is your responsibility to ensure that all Products ordered are acceptable and permitted in your country.
5.4 If your order is for delivery outside of the UK then these may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes.
5.5 You must comply with all applicable laws and regulations of the country for which products are destined. We will not be liable for any breach by you of any such laws.

6. Risk and Title

6.1 The Products will be at your risk from the time of delivery.

6.2 Ownership of the Products will only pass to you when we receive full payment including delivery charges.

7. Price and Payment

7.1 The price of any Products will be as listed against the Product /s on our site.
7.2 These prices exclude VAT and delivery costs and these will be added to the total amount.
7.3 Prices are liable to change at any time, but these changes will not affect orders for which you have already received a confirmation of Despatch
7.4 It is possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If a Product’s correct price is not stated correctly on the website then, we will normally, contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation
7.6 Payment will be charged at the point of order.

8. Cancellations, Complaints and Breach of Warranty

8.1 If you cancel the Contract then we will refund you with the money that we have debited from your account within 30 days of receipt of your notice of cancellation less any reasonable sums incurred by us in retrieving such Product(s) from you (including but not limited to sums which we have incurred because you have returned the Product(s) at our expense).

8.2 No such rights of cancellation if you are purchasing the Product(s) otherwise than as a Consumer.

8.3 If some or all of the Product(s) you receive from us are not as per your request or they were damaged in some way whilst being delivered or are not of satisfactory quality you must advise us of this as soon as possible (and in any event within 48 hours of receiving the Product(s) after receiving the Product(s) by either telephone on 01327 842808 or via email info@pcmhandling.co.uk.

8.4 If you wish to return such unsatisfactory, unrequested or damaged Product(s) to us you must return them to us at the following address: PCM Fluid Power Ltd, Main Building, Wharf Works, Long Buckby Wharf, Northamptonshire, NN6 7PP, in the condition in which you received it/them within 7 working days of receiving such Product(s). At our discretion we will either (a) dispatch the correct Product or a replacement Product to you; or (b) refund you the purchase price. Paragraph 8.2 does not apply to you in these circumstances.
8.5 If you do not notify us promptly under paragraph 8.4 and return the Product(s) then we will not replace, cancel or refund the Product(s).

9. Liability

9.1 We shall use reasonable skill and care in performing our obligations under the Contract.

9.2 We shall not be liable for loss of profit or any other consequential losses which were not reasonably foreseeable to us at the time of entering into this Contract with you, even if incurred as a result of our failure to comply with this Contract.

9.3 Our maximum aggregate liability to you for losses which you may suffer under or in connection with this Contract shall be limited to the price paid under the Contract.

10. Data Protection

10.1 Any information that you provide to us pursuant to the Contract shall be processed in accordance with our privacy policy and the Data Protection Act 1998.

11. General

11.1 Governing Law and Jurisdiction

This Contract shall be governed by the laws of England and Wales and the courts of England shall
have exclusive jurisdiction.

11.2 Third parties

No other third party persons shall have any rights under this Contract.

12. Complaints

12.1 Our objective is to ensure that you are always happy with the Product / s you receive from us. Unfortunately, problems and misunderstandings do sometimes arise. If you are unhappy at any time then please contact us as soon as possible via email info@pcmhandling.co.uk or via telephone on 01327 842808.

13. Website

13.1 While every endeavour has been made to ensure the accuracy of our Website we do accept any responsibility for errors or omissions.
Replacement parts should always be checked against the original ones prior to fitting to ascertain their suitability for purpose.

14. Force Majeure

14.1 We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).

15. Returns

15.1 Our standard re-stock fee is 15%.

15.2 Any return can only be accepted if the part is complete, unused and packaging undamaged and in ‘as new’ condition
Returns Address is as follows: PCM Fluid Power Ltd, Main Building, Wharf Works, Long Buckby Wharf , Northants, NN6 7PP.